Home' Inclean : INCLEAN May-Jun 2017 Contents 50 INCLEAN May/June 2017
Quick Consults @ ISSA Stand Tuesday 9th May 10:00am – 1:30pm
Sign up to get FREE expert advice from Brian Clark, CEO FM Contract Solutions
Brian is an expert in contract performance management services and helps facility and cleaning managers avoid
the pitfalls of preparing an outsourced services contract. Take advantage of ISSA’s offer to pick Brian’s brain at the
ISSA Stand for tendering tips, presentation skills, understanding environmental impact of cleaning operations, Australian standards for:
• Tendering tips • Presentation skills • Understanding the environmental impact of cleaning operations • The Australian Standard for
upholstery and carpet cleaning • And much more!
Book your Quick Consult now; contact Kim Taranto at firstname.lastname@example.org or +61 410 300 117.
Appointments on a first come-first serve basis.
10:30am - 11:00am
The Importance and Demand for Green Certified Cleaning Products and Services
Kate Harris, CEO, GECA
Businesses are increasingly turning to green certified cleaning products and practices to improve indoor air quality, reduce the
risk of hazardous chemicals, improve environmental performance and obtain a marketing advantage. Discover the benefits of
using (or manufacturing) green certified cleaning products not only for your employees, but also to protect facility occupants
and to support your customers’ business goals.
How well do they work? and what does a GECA ecolabel really mean for certified green cleaning products and services?
Along with ecolabel and certification services, explore the supporting rating programs available such as Green
Star – Performance.
11:00am - 11:30am
Changing the Conversation from Cost to Profit
Dianna Steinbach, ISSA Director of Europe, Middle East, Africa & Oceania Services
Increased price pressure, ever higher demands to "do more with less," and the continued commoditisation of commercial
cleaning places building service providers, in-house managers, distributors and suppliers in a difficult dilemma. How do you
convince the end customer that quality cleaning is worth paying for? Learn how to change this conversation from cost to
how your organisation can contribute to stakeholders’ own profits. Learn the hot buttons of facility executives and discover
where you can go to find additional resources to educate your staff to conduct a more profitable value conversation.
11:30am - 12:00pm
Infection Control Touch Points, Awareness and Processes
Louise Wright, Monash Health
We look for apples to apples when auditing infection control, but you’re more likely to find a fruit salad when you peel back
the layers of most organisations. How can you ensure that your facility won’t be caught by surprise? Learn how to look for
the right signals when conducting infection control audits, how to keep it simple in an ever complicated environment, to
streamline processes and ensure you’ve hit all the top healthcare cleaning hot topics. Louise shares her on-the-job lessons
learned to help you better protect occupant and patient health in a variety of settings.
12:00pm - 12:30pm
The ROI of Effective Healthcare Cleaning: ATP Testing in Modern Cleaning Processes
Greg Whiteley, Director of Whiteley Corporation
Issues such as cleanliness, odour control and the potential spread of infectious organisms are all ongoing areas of concern
within the healthcare sector. Greg talks about the hard truth of cleaning for infection control and how to do it the right way...
the first time.
He addresses the ROI of effective healthcare cleaning processes because the downside of getting it wrong can be
financial, but it can also be patient death. You’ll cover:
• Healthcare cleaning stripped down: life, death and profitability
• The real way to clean in healthcare
• The role of ATP testing, quality monitoring and fluoro marking
12:30pm - 1:00pm
Clean and Hygienic; How to Achieve Both
Randall Anthonisz, Innovations Manager, Jasol
Randall has a PH.D in Chemical Engineering, specialising on fouling and CIP. Randall has over 25 years’ experience in
Membrane Separation technologies, involved in design and optimisation of membrane systems for Dairy and F&B and
optimisation of Water Treatment plans. Randall’s session will cover the following topics:
• What does hygiene mean
• CIP (Clean in Place) and COP (Clean out of Place) Systems
• Why and when to clean
• Clean first then sanitise!
• How to know it's clean?
• Enzymes vs traditional chemicals
• Biofilms: Let's avoid them
• Learnings and case studies
1:00pm - 1:30pm
The Cost of Poor Healthcare Cleaning Processes
Murray McDonald, Director of Duplex Cleaning Machines
Murray will explain how a poor healthcare cleaning process can impact various areas of a healthcare facility’s operation. He will
also demonstrate why the right regular, outbreak and discharge cleaning process is essential to prevent a ‘flow-on effect’ of
repercussions – which will inevitably effect your business’ bottom line!
Some of the flow-on effects that Murray will address include:
• Outbreaks and healthcare acquired infections
• Litigation and reputation damage
• OH&S risks
• Resources and ward closures
• Staff morale
2:00pm - 2:30pm
Preparing Tenders to Sell Value, Not Price
Brian Clark, CEO, FM Contract Solutions
Contract Cleaners and Suppliers spend a lot of time and money in preparing and submitting tenders. However, in many
Public tenders for cleaning services, over 60% of tender submissions are declared invalid or discarded in the early stages of
evaluation. The reasons are many, ranging from unsigned and incomplete submissions, late submissions through to poor and
inadequate responses and even attempts to contact and coerce tender evaluations.
This interactive seminar will focus on preparation & submission of conforming tenders and provide valuable tips on how and
how not to present your services and your company in tender submissions.
3:00pm - 4:00pm
Hygieia Women in Industry Panel – Nurturing Professional Development
Lisa Macqueen, CleanCorp, Kathryn Groening, Staples Australia and Jenny Boymal, Jena Dyco International
The business case for diversity and gender equality is equally irrefutable. A more diverse workplace – in which women are
able to freely participate and where their contribution is valued – fosters creativity and innovation. A more diverse workforce
also enables the understanding of a broader range of market segments, offering the potential for business growth.
Numerous studies show that organisations with middle and senior management teams that are gender balanced consistently
enjoy better bottom-line results. Listen and be inspired by a panel of successful businesswomen in the cleaning and hygiene
industry as they share some of their challenges, experiences and expertise.
4:30pm - 5:30pm
Networking hour on show floor
9:00am - 10:00am
ISSA’s First Ever Australian Keynote Address: Alisa Camplin
Winter Olympic Gold Medallist and Business Success Story
Creating Success in Sport, Business and in Life – Hard Work, Planning and Preparation
Alisa has won two Olympic Medals, a World Championship Title, two back-to-back World Cup Grand Prix
Championships and 19 World Cup Podium finishes, all while maintaining a successful international business
career with IBM. Alisa has an in-depth understanding of sales, delivery and organisational goal setting. She set
the strategy and directed transformations for an $800M global service business and led $200M+ businesses
to year-on-year growth in mature or declining markets. Learn how you can apply the same gold-medal approach
to your personal career and manage your organisation to record success. Alisa will tell it like it is – from one Aussie to another – with
advice applicable to the front-liness of cleaning organisations, selling in the field, or balancing boardroom solutions.
BONUS SPOTLIGHT SESSION: Olympic Photo Opportunity
10:00am - 10:30am
Be the first to meet and get your photo taken with Gold Medalist and business bombshell Alisa Camplin. Contact Kim Taranto at
email@example.com or call +61 410 300 117. Limited availability, based on first-come status.
Green Technology and Healthy Buildings
Healthcare Cleaning & Public Health
Science, Inspections & Restoration
BSC Management & Sales
Safety & Industrial Cleaning
Retail Facility Management & Services
EDUCATION AND NETWORKING SESSIONS
REGISTER NOW - www.ISSAcleaninghygieneexpo.com
Tuesday 9th May
ISSA Directory 16pp.indd 50-51
19/04/2017 10:00 AM
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