Home' Inclean : INCLEAN May-Jun 2017 Contents 20 INCLEAN May/June 2017
They work behind the scenes, without
fuss and often without recognition.
However, smart cleaning operators
appreciate the fact that capable
administration personnel are the
backbone of their operations.
A case in point is Jill Atkinson. Co-
founder of the Green and Clean Team
with her husband, Gary Jensen, she has
been instrumental to the quick growth
of the domestic, commercial and
industrial cleaning business in Hervey
Bay and Maryborough on the Fraser
Coast in Queensland.
Atkinson admits the administration
side of business can sometimes slip under
the radar. She has no doubt, though, that
great systems and procedures can make
“You’d have to be living on Mars to
think that any business can just run on
sales,” she said.
Through GJJ Enterprises, Jensen and
Atkinson run an expanding network of
cleaning and maintenance businesses,
including the Green and Clean Team and
Sexy Gardens (which handles tasks such
as lawn mowing, rubbish removal and
The businesses come under the umbrella
of the Property Appearance Services
brand. They operate out of premises in
Hervey Bay that formerly housed the
Pialba Mower Centre.
When former customers of the
mowing shop came in, Jensen and
Atkinson quickly moved to re-open part
of the site as Pialba Mowers to tap into
Green and Clean targets the corporate,
industrial and domestic cleaning markets.
Jensen leads the sales side of the
business and Atkinson manages the back-
of-house work. Or, as Jensen puts it, “Jill
Singing the praises of
The success of a fast-growing Fraser
Coast cleaning enterprise underlines
the importance of having first-class
administration support for the work
of the sales team, as INCLEAN’s
Jo Cooper reports.
mops up all the mess I make.”
After investing in service stations
about a decade ago, Jensen wanted to
venture into other business areas and
opted for the cleaning sector, buying an
existing business in Sexy Gardens and
setting up the Green and Clean Team as
a separate entity.
The Green and Clean Team has
picked up significant corporate and
government work, including the
cleaning of housing commission
properties and has about 18 workers.
They have forged a strong client list,
with prominent jobs including event-
cleaning services for the 2013 Australian
Scout Jamboree at the Maryborough
Showgrounds (involving 1690 man hours
during a 12-day period) and cleaning
preparation for the new 150-bed Ozcare
Hervey Bay facility.
Atkinson, meanwhile, won last
year’s award for Outstanding Support
Personnel in the Industry – Cleaning
Industry 0-50 Employees at the Building
Service Contractors Association of
Australia - Queensland Division
Excellence Awards night.
The key to their success, according to
Atkinson, is simple – lots of hard work.
“And you’ve got to be in the right place at
the right time and have the right price.”
Drawing on her experience in government
employment and the construction
industry where accountability and
transparency was essential, and her more
recent cleaning sector work, Atkinson
has a clear understanding of success from
an administrative viewpoint.
“It comes down to knowledge,”
“You have to be organised and have
faith in your team. I have a good
relationship with the cleaners on the
ground, so I can grill them about issues
and they can give me honest answers.”
Good bookkeeping practices help,
too. Atkinson recalls an experience
with a Melbourne-based client with
which it was in dispute over long-term
She decided to write off the debt,
but received a call from a new
administration manager at the client
who had been called in to clean up its
“hard-basket pile” of invoices.
Atkinson’s meticulous documentation
quickly showed that the Green and
Clean Team was in the right. The client
praised Atkinson on her professionalism
and commented that her invoices would
be held up as the gold standard for the
“It really made my day,” she said.
“It was a very nice back-of-house win.”
The other advantage of good systems
and paperwork is that it makes
managing diverse banking and finance
issues much easier.
“We’re not here to be a charity case,”
Atkinson said. “We’re here to make
money, earn a reputation, grow and
keep people employed.”
Husband and wife
team Gary Jensen
and Jill Atkinson
“A good back
of house is
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