Home' Inclean : INCLEAN Jan-Feb 2017 Contents 36 INCLEAN January/February 2017
CARPET & RESTORATION
cleaners, and we want to be at the forefront
of those opportunities, riding that wave
of growth, so to speak. We’re in a good
spot geographically and we have excellent
systems, processes and teams in place so
we’re well capitalised and ready.”
The ChemDry approach
ChemDry primarily provides domestic, and
some commercial, carpet and upholstery
cleaning, flood damage restoration and also
mass transit emergency clean-up.
“Our end objective primarily is to
make our clients happy,” said Matthew.
“We’ve grown our business through good
communication, marketing and delivering
on what we promise. If we say we’re going
to be at a client’s place in 30 minutes,
we’ll be there in 30 minutes. Sticking to
our promises has resulted in a lot of good
Geographically, ChemDry may look fairly
large, but it has remained small over the
years. Matthew employs only six full-time
workers and five casual workers.
“We also utilise two other ChemDry
franchisees if our schedules are
The ChemDry team, Matthew explained,
is an essential element of the business.
“As client expectations have grown,
demand has gotten bigger and bigger in
regards to quality and presentation. Over
the years, our staff members have been
fantastic. We’ve had staff for more than 10
years and others who have moved on to
start up their own franchise. We love being
part of that process.
“We also take a different approach
when recruiting; instead of finding carpet
cleaning technicians, we find hard working
people with excellent communication and
people skills. Then we train them up to be
Over the years, Matthew believes the
industry and the mechanics of carpet
cleaning hasn’t altered all that much, which
is why ChemDry focuses on its delivery to
clients in order to remain competitive.
“I think carpet cleaning comes under
a lot more scrutiny these days, so our
quality control and delivery of services
has improved as a result of that. However,
I’ve always maintained that ChemDry has
remained proactive so we’re always on the
“Our philosophy of delivering on what we
promise, being reliable and providing the
highest level of service has stuck with us for
well over a decade, and as a result of that,
we continue to succeed.”
Restoration Industry Association (RIA) members from Australia, Canada and US came
together in Chicago to complete RIA’s signature Certified Restorer (CR) advanced
certification preparatory course, ahead of a new educational program slated for 2017.
Hosted by Jon Don for the second year and held at the RIA’s state of the art training
centre at its headquarters in Roselle, Illinios in November, the course included five
members from Australia, three from Canada and six from the US.
The 2016 CR course concludes RIA’s certification grandfathering period as the
association prepares to roll out a revised advanced certification programs in 2017 for the
CR and Water Loss Specialist (WLS) designations.
Changes to the CR program are the first since the designation was first conceived by
the late Martin L. King, CR, ASA in 1980. The CR has long been considered the most
prestigious and difficult credential for a professional restorer to attain.
The Certified Restorer Body of Knowledge, which has been in development for six years,
is expected to be released to the industry in the first quarter of 2017 and serve as the basis
for RIA’s updated certification programs to be rolled out in the second quarter of 2017.
The 2016 CR course had two guest instructors join CR lead instructor Ken Larsen, CR, WLS
and facilitator Pete Consigli, CR, WLS.
RIA Education Committee member Josh Miller, CR, WLS, CMP and Lorne McIntyre, CR,
WLS, RIA’s Canadian Council education subcommittee chair joined Consigli and Larsen as
the association expands its educational team by mentoring the next generation of trainers.
The CR and WLS courses have a tradition of inviting local subject matter experts
(SMEs) to present at their advanced course prep weeks.
This year, Bartosz A. Dajnowski, MS, president at G.C. Laser Systems Inc., gave an
informative presentation on the use of laser technology originally developed for art
restoration which is now being adapted for building and contents restoration applications.
The 2016 course was characterised by Larsen as a “CR legacy” class. Consigli opined
that the demographics of this class suits the legacy moniker based on the international
make-up of the 2016 CR candidates.
RIA’s growing global presence
on display at CR 2016 course
Back row, left to right: Mehmet Ucar, Quantum Restoration (Melbourne, AUS); Kayle Short, BELFOR
(Toronto, CAN); Steve Brown, WLS, Disaster One (Greensboro, NC); Owen Boak, Elements Specialty
Cleaning & Restoration (Melbourne, AUS); Nick Anderson, Buffalo Restoration (Bozeman, MT); Josh Miller,
CR, WLS, CMP (Guest Instructor, Detroit, MI); Edward Fogle, WLS, SERVPRO (Frederick, MD); Lorne
McIntyre, CR, WLS (Guest Instructor, Toronto, CAN); Carlos Calderon, Calderco Restoration (Miami, FL)
Middle row, left to right: Penny Tralau, Mould Rescue (Sydney, AUS); Russ Anderson, United Services/DKI
(Griffith, IN); Ken Larsen, CR, WLS (Lead Instructor, Destin, FL)
Front row, left to right: Mark Klamerus, Disaster One (Wilmington, NC); Ivi Sims, Mould Squad (Melbourne,
AUS); Dayle Ehresman, BELFOR (Vancouver, CAN); Christine Boak, Elements Specialty Cleaning &
Restoration (Melbourne, AUS); Rajen “Raj” Kishun, ServiceMaster Markham (Toronto, CAN); Pete Consigli,
CR, WLS, Course Facilitator (RIA Director of Education & Industry Adviser)
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