Home' Inclean : INCLEAN Jan-Feb 2017 Contents 22 INCLEAN January/February 2017
It’s an obvious statement but in the contract
cleaning business the satisfaction of
customers is key. In order for you and your
business to provide a customer experience
that is over and above expectations it
is essential to ensure that the maximum
amount of time is spent on cleaning and
delivering on contractual obligations.
Most contract cleaners focus on product
costs when purchasing their cleaning and
hygiene supplies, but what can be easily
identified is that if your system of purchasing
remains manual and time consuming, these
cost savings are quickly evaporated.
There are so many ways in which humans
continue to stay ahead of computers.
We are the creators, innovators, and
the communicators. However, there are
some tasks where technology does excel
over humans and that is predominantly
repetitive tasks that require accuracy.
Using a manual process to acquire cleaning
products and solutions will almost always
result in human errors.
Some of the common mistakes seen in
the cleaning industry include rechargeable
products being missed off orders, site
budgets blowing out, orders being incorrectly
entered or orders getting lost altogether. To
manually match up invoices with purchase
orders is exceptionally error prone and time
consuming when the orders contain identical
or near-identical information.
When there is a system or computer that
can generate error free purchase orders in
a fraction of the time, why not use that
opportunity to create a streamlined and
efficient ordering process?
There are now solutions in the cleaning
and supplies industry that enable online
ordering and reporting, as well as electronic
data interface systems that can dramatically
improve the way you receive the cleaning
and hygiene solutions your business needs.
Some of the main functions and features
of these systems include an Approved
Stocklist system. This system allows you to
be compliant with procedures and manage
risk from a MSDS perspective. It also
allows you to only stock products that staff
Why efficiency is more than a buzzword
An efficient purchasing system that can automate routine tasks, previously completed manually by staff, improves
not only productivity but profitability, writes Abco Products’ sales director Craig Dowell.
are well trained and educated about, and
where appropriate risk assessments have
Keeping track of budgets is a popular
feature of online systems, it makes it
easier to prevent over-budgets and allows
a predictable level of expenditure for
profitability forecasts. Another feature is
rechargeable tracking, which eliminates
unnecessary tracking mechanisms for
clients and improves admin efficiency,
while also minimising the risk of a loss by
not charging clients.
Efficiency is a business buzzword that is
commonly used yet people frequently forget
its meaning. In today’s business environment
it is clear that efficiency wins the day.
When a system can automate routine tasks,
previously completed by staff, it improves
not only productivity but profitability. It
also eliminates the risk of orders being
missed and sites running out on stock.
Implementing an online system creates a
smooth and efficient purchase order execution
process which will in turn increase proficiency
in the running of your business, allowing you
to focus more on profit producing activities
and help give you a competitive edge.
Craig Dowell is sales director of Abco
Products. Abco is a supplier of cleaning
supplies and efficiency systems to Australian
BSCs. Craig can be contacted at craig.
Oneflare is among a growing number of
online marketplaces such as Airtasker and
ServiceSeeking allowing businesses and
consumers to outsource tasks including
commercial and domestic cleaning, which
according to Oneflare’s head of technology,
James Martin, has been one of the early
adopters of the platform.
Oneflare, which launched in 2011 and has
160 service categories available, has seen a
665 per cent increase in job requests over
the past three years, with cleaning one of its
The platform asks users, a mix of
individuals and businesses, to create their
own profile listing their qualifications,
services and contact details.
“People want everything now. They want
their Uber now. They want their groceries
delivered now. Companies like Oneflare
and Airtasker are trying to make that
connection with people that need services
done,” said James.
“It’s really a targeted form of advertising.
Traditionally, a commercial cleaning
business would take out an ad in the
local newspaper or place an ad on radio
and it’s quite a scatter gun approach, you
don’t know who you’re going to hit. With
websites like Oneflare and Airtasker you
Commercial cleaning industry taps
into rise of ‘now economy’
Australia’s commercial cleaning industry is capitalising on the ‘now economy’ thanks to online services such as
Oneflare. INCLEAN editor Claire Hibbit talks with Oneflare’s head of technology, James Martin, on the sharing
economy’s growing impact on the sector.
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