Home' Inclean : INCLEAN May-Jun 2016 Contents 50 INCLEAN May/June 2016
As part of further growth plans, Hako Australia
has appointed Arthur Kelemanis as business
development manager -- industrial at its Victorian
Mr Kelemanis started working with Hako in
December 2015 and has worked previously in
industries including capital equipment and waste
"I am very excited about the challenges the role represents," said
"I'm looking forward to creating both growth and brand
awareness for Hako in my designated market segments."
Hako Australian national sales manager Noel Moynes said that
"Arthur is a valuable addition to our growing Hako team in Victoria.
"His experience and professionalism strengthens our Victorian
team further and positions us well for continued success," he added.
Taken from his 25 years experience
working closely with the contract
cleaning industry, director of
Duplex Cleaning Machines,
Murray McDonald, has written his
first book for the contract cleaning
sector titled, How to Start and Run
your own Cleaning Business.
Murray takes you through, step-
by-step, on how to start and grow
your own cleaning business. Here
is a sneak peak at some of the
book's key chapters...
CHAPTER 6: How to
grow your business
The following is an excerpt from Chapter 6, which focuses on how
to grow a cleaning business.
Customer service: The key to running any successful business is to
always provide exceptional customer service. It could be said that 50
per cent of what can determine your business' success is whether you
are delivering a high level of customer service.
Customer service is so important to the growth of your business.
Always think to yourself, how can I make it easier for the customer?
Am I actually addressing all their direct concerns and questions,
Hako appoints Arthur
Kelemanis as BDM industrial
and not just doing what I think should be done? Your customers
today will be your referrals as well as return customers, which many
businesses are built on.
How do I achieve a high level of customer service? Here are some
key ways you can ensure your business is achieving this.
• Ask and you shall receive. Asking for feedback provides you
with the opportunity to make your service the best it can be. By
accepting the positive feedback with constructive criticism, you
can make a conscious effort to reinforce the positive elements for
future services and eliminate the negatives. This will strengthen
your customer retention rate.
• Performing cleaning audits will allow you to clean to a benchmark
and ensure you are getting the job done right. It's also a form of
accountability and you can show your auditing results to your
customers if the need arises.
CHAPTER 7: What 'not' to do in business
The following is an excerpt from Chapter 7, which focuses on
mistakes to avoid when running a cleaning business.
Pitfalls to avoid: When it comes to running your own business, it's
always great to know the essentials to getting your business wheels
turning and ensuring a steady stream of customers.
However, understanding what NOT to do is also very important to
your business' success. Sometimes when businesses make mistakes, it
takes copious amounts of time, energy and resources before they realise it.
In this chapter, I'll explain some common pitfalls to avoid when
starting or running a cleaning business. By following the key points
of this chapter, you could potentially save your business from time
wasted to time spent on more productivity.
Pitfall 1: Expecting work to automatically come to you.
This one isn't just a pitfall to starting and running a cleaning
business, but it's also a pitfall for all small businesses in general. Just
because you have your business essentials set-up, doesn't mean that
your customers will automatically come knocking. In order to find
new customers, and ensure a steady stream of customers, you must
proactively look for and reach out to them.
Duplex's Murray McDonald writes book for BSCs
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